Customer Services

Customer Service is at the heart of CENORED and we strongly believe that customers are what keep us afloat. Customer service is a value that we at CENORED live.

The following services are available at all CENORED offices for the convenience of our valued customers:

  • Cash transactions: Customers can pay the bills and purchase electricity units over the counter at all our offices. Our forthcoming staff will be happy to serve you.
  • Debit Order facilities: This facility is available at all our offices. Please contact our staff for excellent service.
  • Payment by cheque:  Cheques are accepted for payment of bills and purchase of electricity units over the counter at all offices of CENORED.
  • Electronic Funds Transfers: This service is available for the convenience of our customers. Customers can pay their electricity bills in the convenience of their homes. Please contact our staff for a pleasant service.
  • Bank deposits: You can make a direct deposit into the CENORED account and indicate your reference number to ensure that funds are allocated correctly. Following are the account details for this facility:   

Bank name: First National Bank
Account Name: CENORED (PTY) LTD
Account number: 62097521209
Branch: Windhoek

Do not forget to fax your deposit slip to: 067-304701 for attention: Ms Hilkka Aimwata

Altenatively, Click here to fill in the online Debit Order form

  • Application for new services: Our staff will happily assist you with the completion of the application form.
  • Application for conversion from conventional meters to pre-paid meters: Our staff are ready to assist you with the completion of the required form and furnish you with all details.
  • Application to discontinue service:  Staff at all our offices will gladly assist you to complete the required forms.
  • Account queries:  You can walk into any of our offices and your query will be handled by our welcoming staff. You can call any of our offices, to query your account.
  • Pre-paid electricity customers: There are Third Party Vendors in all towns and villages that CENORED services. These are meant to ensure customers on pre-paid meters have access to electricity 24/7. This will eliminate the hassle of queues.